Returns & Refunds Policy

Returns & Refunds Policy

Thank you for shopping with Silvi. We take great pride in the craftsmanship of our jewelry. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 15 business days from the date of delivery to initiate a return. Requests made after this 15-day period will unfortunately not be eligible for a return or refund.

2. The Process: Inspection & Authenticity

To ensure the integrity of our pieces, all returns undergo a mandatory Quality & Authenticity Check once they arrive at our facility.

• Receipt of Item: Once your return is received, we will notify you via email.
• Authenticity Verification: Our experts will inspect the piece to ensure it is the original item sent, including matching serial numbers (if applicable), metal purity, and gemstone integrity.
• Condition Check: The item must be in its original, unworn condition and returned in its original packaging.

3. Evaluation of Issues

If you are returning an item due to a perceived defect or error:

• Our team will carefully examine the reported issue.
• Genuine Problems: If the defect is found to be a manufacturing error or a genuine quality issue, your refund will be approved.
• Exclusions: Refunds will not be processed for items showing signs of wear and tear, accidental damage, or unauthorized alterations.

4. Refund Processing

• We will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. How to Initiate a Return

To start the process, please contact our support team at silvijewellery@gmail.com with your order number and photos of the item.

Silvi reserves the right to refuse a refund if the item does not meet the authenticity and quality standards outlined above.